Technical Program Manager @ Services LLC - Santa Clara, CA

Job Overview

4 days ago

Technical Program Manager Services LLC - Santa Clara, CA

  • 5+ years of experience working directly with engineering teams
  • Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
  • 2+ years of technical program management experience

  • Bachelor’s degree in Computer Science, Computer Engineering, or related technical discipline (or the equivalent)
  • 3+ years of Technical Program Management experience
  • Working knowledge of current frontend and backend web technologies (e.g. HTML, JavaScript, Java, etc.)
  • Impeccable customer focus
  • Excellent problem-solving skills
  • Strong communication skills that allow effective cross group influence and impact with technical and non-technical stakeholders

Job summary
The EC2 Enterprise business is a dynamic, fast-growing business that serves developers and Enterprise customers running critical workloads on AWS. The EC2 Enterprise team in Santa Clara is responsible for driving the growth of this business by deeply understanding our customers’ needs and working to make it easy and affordable for customers to migrate and run their Enterprise workloads on AWS.

As a Technical Program Manager (TPM), you will be responsible for driving and delivering multiple complex projects simultaneously. In this role, you will provide project leadership, anticipate bottlenecks, mitigate project risks, quantify the impact of making tradeoffs, and balance business needs against technical constraints. You will provide technical leadership that gets software applications built and integrated into the ecosystem. You will work closely with stakeholders across various design, software and business teams to identify and drive innovative solutions that achieve business goals and align with long-term product roadmaps.

Key job responsibilities
  • Prioritize the intake and manage the backlog of requests.
  • Act as the technical interface between the business, software development, BI, and documentation teams.
  • Run in front of the software development team, helping define user stories, research appropriate technical solutions, and provide guidance to the team regarding architecture, design, and priorities
  • Translate feature requests into technical specifications and influence design and architectural decisions
  • Apply project management and Agile methodology skills to manage scope, plan work, coordinate resource deployment on tasks, analyze risks/develop mitigation strategies and proactively identify and resolve issues.
  • Help make the right feature trade-offs to ship software without compromising customer experience or business relevance
  • Engage with many teams across the company, evangelizing the team and your project, building relationships and helping identify existing components and technologies that can be leveraged to deliver on our goals
  • Provide leadership and perspective, and drive stakeholders to decisions in ambiguous situations.
  • Apply continuous improvement methodologies to analyze and understand existing processes and workflows

  • Graduate degree in computer science or related field (MS or Ph.D.)
  • 5+ years of technical project management experience in a related industry
  • Previous experience managing technical programs in a marketing organization
  • Experience with the entire software development lifecycle from inception to testing to production deployment and maintenances
  • AWS product experience and development on the AWS platform
  • Strong communication skills, specifically with explaining technical concepts to a non-technical audience
  • Meets/exceeds Amazon’s leadership principles requirements for this role
  • Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

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