Senior Data Scientist, Business Process Mining @ ServiceNow - Santa Clara, CA

Job Overview

2 months ago

Senior Data Scientist, Business Process Mining

ServiceNow - Santa Clara, CA

Company Description


At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.


Job Description


About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:

Interact with stakeholders in departments across the company, identify opportunities for Business Process Mining to enhance our business, match the optimal techniques to the specific business need, and then perform the analyses that get the job done. This is an opportunity for the right candidate to go from end-to-end in the process, from recognizing a problem to implementing the solution, and integrating it with the business teams. You will:

  • Solicit requirements for Business Process Mining models, including what data they will use and how the company will use them after they are built
  • Define the variables and their structure, and extract the data from our data warehouse and/or guide specialists to do so
  • Identify critical places in our workflow where our ML models could be directed to improve the process.
  • Develop process models to track how our data products are currently consumed, potentially leading to process improvements that would make our models even more impactful to the business
  • Build Business Process Mining models that are accurate, robust, and informative in ways that help our business grow even faster
  • Teach our business teams what the models do, what the results mean, and how to improve their business processes to enhance their productivity

Qualifications


In order to be successful in this role, we need someone who has:

  • A degree in Operations Research, Data Science, Machine Learning, Statistics, Business Information Technologies, Computer Science or Information Science
  • Experience in both process discovery and conformance checking
  • Solid understanding of the representational biases of each process model type (e.g., petri net, transition system) so the most appropriate technique can be used for the problem at hand.
  • At least 5 years of successful project experience in Business Process Mining in an Enterprise setting, and extensive use of process mining tools, such as PRoM, Celonis, Fluxicon, myInvenio, ARIS, QPR, Kofax, or other process mining tools
  • Experience with SQL, ETL, and/or programming (Python, R, SAS, etc.)
  • Strong communication skills and ability to work data scientists and engineers, subject matter experts, and business stakeholders.


Desired Skills:

  • Experience calculating expected benefits and measuring ROI for enhancing business processes as a result of process mining
  • Agile/Product-oriented approach to analytics
  • Special consideration for applicants experienced in one or more of the following: Hidden Markov Modeling, optimization models

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.


Additional Information


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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