Senior Applied Scientist, Natural Language Processing @ Five9, Inc. - San Ramon, CA

Job Overview

a month ago

Senior Applied Scientist, Natural Language Processing

Five9, Inc. - San Ramon, CA

Senior Applied Scientist, Natural Language Processing

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications, and is the tip of the spear for the application of Artificial Intelligence to enterprise collaboration tools. Five9 has led the charge with its Genius AI platform. Five9 offers a high-energy environment with lots of room for personal and professional growth. This position is located at our headquarters in San Ramon.

Our innovative AI team is seeking a talented and experienced senior applied scientist in natural language processing. In this opportunity, you will be responsible for solving some challenging and exciting practical use cases for natural language understanding (intent recognition and entity extraction), semi-supervised learning, and AI-assisted training data generation. You will be able to tap into the 3 billion interactions (calls, emails and chats) that happen annually on our platform. You’ll gain experience using Google’s AI toolkit, including Dialogflow, speech recognition and generation, and Vertex. You’ll get hands-on experience with customer deployments and how to make natural language AI technology successful in practice.

An ideal candidate for us is an experienced applied scientist who is passionate about building working products, and can think creatively to solve hard problems by diving deep into the problem domain.

Key Responsibilities:
  • Design, run and evaluate algorithms for semi-supervised generation of NLU training data from large unlabeled datasets
  • Design, run and evaluate algorithms for unsupervised analysis of speech and text data sets
  • Assist in the annotation of call transcripts and generate NLU models for customer deployment
  • Develop software targeted at production deployment through an MLOps pipeline
  • Act as a member of the product development team, including participation in scrum processes
  • Work with customers to help design and train NLU models for their use cases
Key Skills:
  • Masters degree in computer science or related field
  • 3+ years experience in applied natural language processing work for shipping products
  • 5+ years software development experience in python or Java
  • Familiarity with NLP/deep learning tools and packages like Caffe, pyTorch, TensorFlow, Weka, scikit-learn, nltk, Spacy, Keras etc.
  • In-depth knowledge of machine learning algorithms and ability to apply them in data driven natural language processing systems
  • In-depth knowledge of NLP algorithms such as intent recognition, entity extraction, language modeling, text classification, question answering, text summarization, and so on.
  • Experience with speech recognition technologies and algorithms
  • Strong communications skills, both written and verbal
  • Familiarity with cloud platforms (AWS, Google Cloud Platform)
  • Optional experience with AI services from IBM, Amazon or Google (e.g., Google’s Dialogflow and Vertex), and applying them to products

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.


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