Program Manager, P&A Marketplace Success @ eBay Inc. - San Jose, CA

Job Overview

14 days ago

Program Manager, P&A Marketplace Success

eBay Inc. - San Jose, CA

About eBay

eBay is a global ecommerce leader that connects millions of buyers and sellers around the world. We build economic opportunity by empowering individuals and businesses to thrive in our marketplace. We have anything and everything buyers want. The teams behind our powerful ecommerce platform are entrepreneurial, customer-led individuals who are always thinking big and collaborating to take the customer experience to the next level.

The eBay Motors group is a portfolio of businesses including Parts & Accessories, Vehicles, and Business & Industrial. Parts & Accessories (P&A) is the largest product category at eBay. We are looking to hire a Program Manager to join the team.

About the Role

The Program Manager is part of the P&A Marketplace Success team, whose charter is to grow the category by making eBay the trusted destination for P&A buyers. In this role, you will build, lead, and deliver a suite of important initiatives. You will also support different areas (e.g. user research, data analysis) that are crucial to the program. This role requires partnering closely with team members across the company to deliver on a prioritized roadmap, supporting performance monitoring and metrics reporting, as well as communicating status regularly to business partners. The ideal candidate is someone who is entrepreneurial, highly organized, effective at facilitating alignment across cross-functional teams, and has a knack for connecting the pieces necessary to take sophisticated projects from concept to delivery at scale.

This role will be located in the SF/SJ Bay Area and supports working remotely.

Responsibilities

  • Build and execute a program of trust initiatives
  • Collaborate with business partners to define efforts for each initiative
  • Partner with different product and technology teams to manage, prioritize, and launch features/changes critical to improving trust
  • Partner with Policy teams to ensure site-wide policies and changes improve the trust of P&A buyers
  • Identify policy changes that will improve trust and partner with Policy teams to prioritize and launch them
  • Track product/policy launch progress and performance; identify issues and collaborate with teams to resolve them
  • Support areas, such as user research, that are essential to the program’s success
  • Partner with Analytics to analyze and report business metrics
  • Prepare communication materials for leadership and business partners

Qualifications

  • Deep experience leading sophisticated programs and achieving program objectives
  • Track record of collaborating and influencing decision making in cross-functional teams
  • Can-do demeanor and experience working in various capacities to enable team success
  • Strong oral and written communication skills
  • Data-led approach to planning and decision making. Comfortable and hands-on with data, analytics, and modeling
  • Willingness to engage with customers directly, and a strong desire to help eBay win!

Requirements

  • 5-7+ years of related experience in ecommerce or similar online business
  • BA/BS required, MBA or similar graduate degree preferred but not required

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected] We will make every effort to respond to your request for disability assistance as soon as possible.

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