Digital Products - Site Reliability Engineer (SRE - DBaaS) @ PRICE WATERHOUSE COOPERS - San Jose, CA

Job Overview

a month ago

Digital Products - Site Reliability Engineer (SRE - DBaaS)

PRICE WATERHOUSE COOPERS - San Jose, CA

A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change. Our team is responsible for defining and upholding data governance plans. Efforts transform the way the firm manages and capitalizes on its data/maximizes the income potential of data which spans a variety of people, processes, policies, and technologies.


To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.
  • Act to resolve issues which prevent the team working effectively.
  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm's/client's expectations.
  • Use data and insights to inform conclusions and support decision-making.
  • Develop a point of view on key global trends, and how they impact clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Simplify complex messages, highlighting and summarising key points.
  • Uphold the firm's code of ethics and business conduct.


Job Requirements and Preferences
:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Additional Educational Requirements:

In lieu of a Bachelor Degree, 12 years of professional experience involving technology-focused process improvements, transformations, and/or system implementations.

Minimum Years of Experience:
5 year(s) years professional experience with various flavors of Linux and/or Windows, supporting and troubleshooting full stack applications, and cloud computing technology and its concepts (Azure, AWS, GCP).

Preferred Qualifications:

Degree Preferred:
Master Degree

Preferred Knowledge/Skills:

Demonstrates extensive abilities and/or a proven record of success in the following areas:

  • Providing SRE support for multiple distributed software applications (client-facing - internal & external);
  • Managing and continually improving platform infrastructure and applications with high reliability, resiliency, performance & quality, and faster time-to-market taking a holistic view of system health into account;
  • Gathering and analyzing metrics from both systems and applications for performance tuning and fault finding;
  • Partnering with development teams to improve services through rigorous testing and release procedures meeting security, compliance & performance requirements;
  • Participating in systems design, platform management, and capacity planning. Ensure that platforms are designed with "operability " in mind;
  • Pursuing the discovery of system faults throughout the application lifecycle - before & after release;
  • Defining, Implementing and being accountable for Velocity & Reliability (SLIs, SLOs, Error Budgets);
  • Creating & supporting sustainable systems and services through automation (to drive the problems away not just mere automation) and uplifts for infrastructure, testing, failover solutions, failure mitigation, etc.;
  • Writing, updating, and using documentation, including runbooks/playbooks; and,
  • Using Chaos Engineering to test the robustness of the systems and applications.

Demonstrates extensive abilities and/or a proven record of success in the following areas:

  • Having experience in one or more of the following: Go, Python, Ruby, Java, Perl, Shell, or Powershell;
  • Having experience with CI/CD tool chain- Git, Jenkins, Azure DevOps. Veracode, SonarQube, JFrog Artifactory;
  • Having experience with IaC with Terraform, ARM templates, and/or AWS CloudFormation templates;
  • Having experience with configuration management tools like Ansible, Puppet and/or Chef;
  • Having experience with DBaaS/Managed Cloud database technologies such as CosmosDB, DynamoDB, Managed SQL (RDS, SQL Database), In-memory (Cache for Redis, ElastiCache);
  • Having experience with application performance monitoring tools (AppDynamics, Azure application insights, Dynatrace, or Datadog) and log management tools (Azure Monitor’s log analytics, Elastic Stack, and/or Splunk) defining, creating and configuring metrics for dashboards and alerts;
  • Having experience with distributed storage technologies like Azure (Blob, Files, Tables), S3, NFS, HDFS;
  • Having experience with Web server technologies- HTTP, Nginx, Apache, Tomcat;
  • Having experience in Kafka, Azure Event hubs or similar message queue technologies;
  • Having experience with Service mesh platforms such as Istio, Hashicorp Consul;
  • Having experience with Secrets Lifecycle management (Azure Keyvault, Hashicorp Vault);
  • Having experience on minimal or near zero downtime deployments as Blue-Green, Canary, rolling upgrades, etc.;
  • Defining and implementing HA, DR and rollback strategies along with the product and build teams;
  • Possessing proficiency in Networking concepts (HTTP/S, TCP/IP, DNS, Virtual Networks (VNet, VPC), Subnets, Routing, Firewalls, and Network Security, triaging packet loss etc) and knowledge on RESTful APIs;
  • Having experience with 24x7x365 monitoring, incident response/oncall support;
  • Having experience in troubleshooting that spans systems, network, and code;
  • Having experience determining & negotiating Error budgets, SLIs, SLOs, and SLAs with product owners;
  • Demonstrating systematic problem-solving approach, coupled with proven communication skills;
  • Demonstrating the ability to work independently and as a member of a greater team, including cross-team activities; and,
  • Having experience working in Agile Scrum, Kanban methodologies in SDLC.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoproductstechmanager.

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