Staff/Lead/Principal Technical Writer @ Salesforce - San Francisco, CA

Job Overview

14 days ago

Staff/Lead/Principal Technical Writer

Salesforce - San Francisco, CA

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Are you intrigued by single sign-on? Do you chortle with glee at the thought of logging in to Salesforce with your social media username and password? Love the thought of creating a connected app? Come join the Identity scrum teams, the folks who brought you multi-factor authentication, single sign-on, password policies, connected apps, and more! You’ll support and educate CISOs (Chief Information Security Officers), architects, devs, admins, and others in authenticating users and authorizing access to protected resources. Our users are up for diving into code to customize features we provide. For example, you might write about how to configure an OAuth authorization flow to protect data in APIs.

The Identity CCX team has established documentation, but we are working towards refactoring our content to be more strategic. You'll help drive the design of new features and develop more strategic content with innovative resources. In the near term, you'll work on new features to support identity across multiple clouds and orgs.

Identity devs, UX, and PM are doc-friendly and wonderful to work with.

Required Skills

  • Desire to document features that are on the more technical end of the spectrum.
  • Familiarity with CCX core tools, Style Guide, and in-app user assistance.
  • Desire to work with a team of writers as part of the Integrated Customer Experience CCX team.

Desired Skills

  • Ability to work with management to establish goals and priorities
  • Strong focus on Salesforce admin and developer success
  • Familiarity with authentication and authorization a plus but not required

For Colorado-based roles: Minimum annual salary of $65,000. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.

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