Software Engineering Manager - Disputes @ Block - San Francisco, CA

Job Overview

12 days ago

Software Engineering Manager - Disputes

Block - San Francisco, CA

Company Description


Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.


Job Description


Our risk engineering team works to protect Square and our customers from fraud and payment disputes. We keep our customers safe while $75B+ flows through Square annually, and we allow the entire company to take risks and grow. We take pride in our work and our mission to protect Square, protect our customers, and make a complicated and sometimes painful process understandable to all.

The disputes engineering team within Risk builds tools to help sellers manage their disputes. A payment dispute is the right given to a cardholder to challenge a payment they feel is unauthorized or illegitimate. We are here to help business owners prevent, win, and manage their disputes through the Disputes Dashboard.


Qualifications


You will:

  • Lead a team of 7 remote based engineers, ranging across experience levels.
  • Oversee the delivery and success of our seller's disputes experience and help build a platform to provide access to disputes data across several teams at Square.
  • Work with many teams and departments across Square to make technical, design, strategy and product decisions.
  • Build an outstanding team by coaching engineers, encouraging engineering decision-making, and applying your technical expertise to hold your team to high engineering standards.
  • Help set strategic direction for the risk engineering team and broader risk organization at Square.
  • Grow your career in an engaged and creative engineering community that ships amazing products, reporting directly to a Senior Manager on the Risk team.

You have:

  • 2+ years of experience as a people lead, with demonstrated ability to ensure the success of your team members.
  • A history of healthy collaboration with product managers, operations agents, engineers, data scientists, and engineering managers on developing road-maps and working towards them.
  • Interest in working across multiple technical domains, including back-end microservices, and both internal and external-facing tools.

Technologies we use and teach:


Additional Information


We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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