Senior Product Manager, Sales Intelligence @ Wayfair - San Francisco, CA

Job Overview

14 days ago

Senior Product Manager, Sales Intelligence

Wayfair - San Francisco, CA

Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our product team plays a crucial role in making this vision a reality for millions of people around the world. Partnering with Engineering, Experience Design, Analytics and business leaders across Wayfair, our Product team ensures that we’re building technology that solves important customer problems in elegant, scalable, measurable ways.

We are looking for a Senior Product Manager to expand our sales intelligence capabilities to empower our sales agents ability to serve customers. In this role you will own the roadmap for intelligence-driven tasking and introduce sales intelligence as a means of driving real-time actions. This role partners closely with the overall product head of Sales Intelligence, the Sales Intelligence engineering teams and our data science teams. The resulting experience can include real-time customer-facing nudges, intelligence-driven tasking for our 1000+ sales agents, or anything you develop that furthers the overall mission of our Sales Intelligence team.

For Wayfair business and residential customers who need personalized service and deep expertise to complete their purchase, our sales team makes it easy, fast, and effective for them to find the right items to meet their needs. Our team builds new products to increase productivity of thousands of sales agents, supporting millions of customers and businesses to create the perfect space to live and work.

What You'll Do

  • You will be responsible for defining the vision, architecture and execution of the sales/customer facing products used by our Wayfair Professional (B2B) and B2C Sales Teams
  • You’ll work with engineering and data science teams to obtain and apply sales intelligence to tasking decisions so as to improve sales effectiveness for our agents.
  • You’ll apply machine learning techniques in novel ways to create delightful experiences for both customers and sales agents.
  • You'll identify and define new product initiatives to optimize our selling processes, while maintaining a strong customer focus.
  • You'll build a product roadmap prioritized through diligent value-at-stake analysis and partner with Engineering teams to balance investments to scale our tech stacks
  • You’ll conduct research and discovery initiatives to improve KPIs and build data assets that give you deep understanding of the health of your product and opportunities for improvement
  • You’ll test and learn, fail fast, rapidly iterate, and find creative ways to improve sales operations and end customer outcomes
  • You’ll thoughtfully create strategies to improve customer experience through the sales lifecycle, and serve as the voice of the customer for your core experiences
  • You’ll balance priorities across multiple stakeholder groups with clarity, candor, and a firm focus on your product strategy and north star metrics
  • You’ll contribute to the Sales Technology strategy and accelerate our mission to build a world-class sales experience for both agents and customers

What You'll Need

  • You’ve spent 5 or more years as a Product Manager or Technical Product Manager leading Engineering teams in an Agile environment
  • You’ve turned customer obsession and data-driven decision-making into methods for finding insights that drive product priorities and strategy.
  • You can talk us through your demonstrated track record of success creating large customer and business outcomes
  • You’ve cultivated your bias to action and an ability to work at tempo to meet deadlines, handle and prioritize simultaneous requests, and manage large, cross-functional efforts
  • You’ve built a creative and analytical mindset with strong problem-solving skills
  • You’ve learned how to communicate effectively at all levels of the organization, and inspire a cross-functional team to rapidly deliver value to your customers
  • Your stakeholders praise your communication and collaboration, even though you say “no” to them sometimes
  • If you have subject matter expertise with digital telephony, chat, routing, or other contact center-oriented technical platforms, that’s a plus

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

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