Principal Business Analyst, CAD Project Manager - SFPD (1054) @ City and County of San Francisco - San Francisco, CA

Job Overview

4 months ago

Principal Business Analyst, CAD Project Manager - SFPD (1054)

City and County of San Francisco - San Francisco, CA

Company Description

These positions are excluded by the City Charter Section 10.104.18 from the competitive civil service examination process. Exempt employees are considered “at-will” and serve at the discretion of the appointing officer.

  • Application Opening: 01/28/2022
  • Application Closing: Apply immediately as the application may close at anytime but not before 02/07/2022
  • Work Location: 1245 Third St, SF CA 94158 (Police HQ)
  • Work Schedule: Monday through Friday 0800 to 1700, telecommute schedule available.
  • Compensation: $61.89 - $77.85/hour; $10,727.00 - $13,494.00/month; $128,726.00 - $161,928.00/year

Who We Are:

The San Francisco Police Department was established in 1849 and continually strives to become a more effective, inclusive and modern police department, while earning the trust and pride of those we serve and those who serve. Our goal is to reflect on current SFPD initiatives, assess best practices across the country, and evaluate the changing environment in policing and within the City to arrive at a strategy statement that the Department and our community can embody every day.

The San Francisco Police Department stands for Safety and Respect for All. We will engage in just transparent unbiased and responsive policing. We will do so in the spirit of dignity and in collaboration with the community. And we will maintain and build trust and respect as the guardians of Constitutional and human rights.

The San Francisco Police Department is committed to excellence in law enforcement and is dedicated to the people, traditions and diversity of our City. The department provides service with understanding, response with compassion, performance with integrity and law enforcement with vision. The department has grown into a nationally known police department providing law enforcement services to one of the most recognized cities in the United States.

Job Description

The San Francisco Police Department (SFPD) is seeking a proficient business analyst and experienced project manager to work in the Technology Division to perform project management and administrative aspects of the Department of Emergency Management (DEM) Computer-Aided Dispatch (CAD)Replacement Project. This includes meetings facilitation, requirements gathering, documentation and management, business process definitions, validating functional specifications for as-is and to-be workflows, and contract administration responsibilities for the overall project.

As a proponent of SFPD, this position supports the SFPD perspective while working in close collaboration with DEM, Department of Technology, Fire Department and numerous other departments, as the primary project manager for SFPD involving various technology systems ranging from data warehousing, mobile systems, regional data sharing, and many other critical CAD 911 system-wide integrations.

Under general direction, the CAD project manager oversees the more difficult and complex aspects of the software development life cycle, including needs analysis, cost-benefit analysis, structured systems analysis and design, feasibility analysis, technology and software assessment, and telecommunications needs analysis.

The essential responsibilities and duties for this position include, but are not limited to, the following:

  • Primary Liaison and Point of Contact for the SFPD to DEM for coordination of resources, access, program management, technical information, support and stakeholder communications
  • Advocate for the necessary SFPD tools to support operations and workflows
  • Collaborate with all stakeholders to build a unified, high quality public safety solution for the City and County of San Francisco
  • Review and gain approval for all procurement and implementation activities within the corresponding department
  • Support all activities to develop and maintain stakeholder project awareness, engagement, and buy-in
  • Hosting and managing department and cross-departmental meetings, developing agendas
  • Designing, developing and implementing new systems to support departmental activities setting the scope, boundaries and objectives for system functions interfaces based on departmental needs
  • Research and evaluate SFPD CAD systems, tools and data
  • Ensure department interface requirements are understood, documented, implemented and maintained for current system, during transition, and for the future systems(s)
  • Provide technical support to implement, test and operate a CAD system
  • Contribute, comment and gain approval for all CAD Replacement MOUs and contracts
  • Document, advocate, and support organizational process review and organizational change management related to CAD, Mobile CAD, dispatch operations and dispatch response operations.
  • Provide ongoing project management support and resolve problems as needed and prepare timely, accurate, and meaningful project reports for management;
  • Prepare test plans, documentation and training materials, and work with vendors to prepare technical specifications and scopes of work;
  • Establish and maintain good working relations with department personnel, staff, vendors, peers, and management;
  • Effectively represent the SFPD at strategic or complex customer meetings, or city events in a professional manner;
  • Perform related duties and responsibilities, as assigned

  • Education: An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]. AND
  • Experience: Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.
  • Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units /forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

All applicants must complete the Minimum Qualification Supplemental Questionnaire: Link

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Desirable Qualifications:

  • Possession of Project Management Certificate
  • Knowledgeable about law enforcement, technology, or city government
  • Ability to research and evaluate software on multiple platforms, including mobile technologies, to assist users to meet their departmental goals
  • Solid understanding and experience with conventional software project management processes, tools, and techniques
  • Quality assurance experience
  • Experience with MS Visio and Project

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Background Investigation: Prior to employment, a background investigation will be conducted to establish suitability for employment. The investigation may include, but not be limited to, criminal history records, drug/alcohol screening, and other related employment and personal history records. Reasons for rejection may include use of controlled substance, felony convictions, repeated or serious violations of the law, inability to work with co-workers, inability to accept supervision or other relevant factors. The background investigation will also meet Federal Aviation Administration (FAA) requirements.

Additional Information
  • Information About The Hiring Process
  • Conviction History
  • Employee Benefits Overview
  • Equal Employment Opportunity
  • Disaster Service Worker
  • ADA Accommodation
  • Right to Work
  • Copies of Application Documents
  • Diversity Statement

Recruiter Information: If you have any questions regarding this recruitment or application process, please contact the Staff Services analyst, Danny Wan at [email protected]

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at Careers at City and County of San Francisco (] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at

SFPD Recruitment:


Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

  • Select the “I’m Interested” button and follow instructions on the screen
  • Complete the Minimum Qualification Supplemental Questionnaire: Link

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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