Manager, Ecommerce Strategy @ SquareTrade - San Francisco, CA

Job Overview

7 days ago

Manager, Ecommerce Strategy

SquareTrade - San Francisco, CA

Company Description

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

Job Description

In this role, you’ll own and grow new and existing multi-million-dollar business opportunities in the online channel for one of our largest retail partners.

You will need to utilize proven sales development and strategic account management skills, ultimately driving the business to meet year-over-year growth targets. This high-visibility position is a key player in new partner online initiatives, and they will collaborate closely with Product, Marketing, Customer Experience, and Senior Management to drive revenue growth and product/service innovations.


  • Strategy Development: defining the right priorities + tactics to drive online revenue growth.
  • Selling & Stakeholder Management: identifying opportunities for growth, building selling stories to activate such opportunities, and aligning with the right stakeholders to implement.
  • Online UI/UX Development: understanding your Retailers' shoppers & path to purchase, and then partner with Design to deliver the recommended visual experience.
  • Innovation: identifying and driving new business opportunities within your business segment and in strategic objectives outside the segment.
  • Travel: Estimated 20% travel to client sites and other locations as needed.


  • Your work directly impacts SquareTrade’s revenue growth and strategic partnership initiatives.
  • You have ownership of the online “P&L” for one of our largest retail partnerships, with ultimate accountability for delivering growth targets and product + service innovations.
  • You’ll have immediate impact – you’ll be expected to gain deep understanding of our business and bring your own ideas to the table.
  • You’ll get hands-on experience across multiple facets of online-channel sales; there is a ton of variety in a fast-paced, entrepreneurial environment – you won’t get bored!



  • Intellectually curious and detail-oriented, you’re passionate about asking questions, understanding corporate strategy, and doing research.
  • Driven to make an impact on the business, you’re scrappy and willing to think outside the box.
  • Ambitious, you’ll go above and beyond to get results (and you’re able to motivate others to do the same!).
  • You’ll get your hands dirty…you not only understand the research methods and strategies needed to drive sales within both eCommerce and Brick & Mortar retailers, but you’re also not afraid to jump in and help make it happen on a tactical level.


  • 3+ years of experience; preferred functions include online retail merchandising, e-commerce analysts, vendor/suppliers working with a retailers dotcom channel, or client-facing management consulting.
  • Bachelor’s degree.
  • Excellent organizational skills + superior analytical, communication, customer service and management skills.
  • Technology, retail, and ecommerce enthusiast.
  • SQL, Python, and Tableau experience is a plus (but not required).

Additional Information

Our line-up of employee benefits include:

  • Excellent benefits (medical, dental, vision, life, disability, and more)
  • Flexible PTO
  • 401K with employer matching plan up to 5% of salary
  • HSA with employer contribution
  • Paid parental leave
  • Monthly internet reimbursement directly in your paycheck
  • Monthly wellness allowance
  • Open access to mental health resources including therapy and coaching for employees and dependents
  • Generous work-from-home set-up allowance
  • Paid volunteer time to give back to the community
  • Access to a diverse array of Employee Resource Groups
  • Flexible and hybrid work schedules
  • Development and career growth opportunities

The Team:

SquareTrade is an Equal Opportunity Employer

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