Systems Development Engineer, Search Operations @ Services LLC - Palo Alto, CA

Job Overview

14 days ago

Systems Development Engineer, Search Operations Services LLC - Palo Alto, CA

Job summary’s Search org is looking for an engineer to join our Palo Alto team. Search Operations is a follow-the-sun team distributed over three worldwide locations and is responsible for running one of the Internet's largest search infrastructures that powers Amazon’s retail websites.

The team is responsible for all operational aspects of the search service. We actively lead efforts to improve the customer experience by maximizing availability and performance.

We use an Operational Excellence program to continuously improve our processes. We partner with teams across Amazon Search to achieve highly resilient systems, share knowledge, and automate away operational burden.

Systems Development: We develop and own innovative software solutions where needed. We created a logging system with best in class query capabilities, a monitor management system capable of managing thousands of monitors each with complex rules so that we minimize blindspots and false positives. We have also created an automated incident response system to collect, analyze, and present the most relevant data to help engineers be more efficient and effective.

On-Call Responsibility: The team operates a follow the sun on-call rotation with a frequency of one week on-call in every five weeks. The rotation is daytime only with handoffs between the Tokyo, Dublin, and Palo Alto teams. The on-call represents Search during large scale events in production, leads and co-ordinates calls to quickly mitigate customer impact.

Career Growth: We care about your career aspirations. We want you to grow and progress in Amazon and will facilitate that growth through an increase in scope of the projects you work on over time. This can also include working on projects for partner teams to experience new, and interesting challenges. We are strong advocates of a healthy work/life harmony, and continually focus on ensuring happiness within our team.

  • Experience in operations, system administration, DevOps, SRE or ML Ops
  • Experience with orchestrating and analyzing large distributed systems
  • Experience with AWS
  • Experience with Machine Learning and/or Data Science
  • On-call experience with a highly available service
  • Experience with performance measurement and analysis
  • Excellent judgment in high pressure situations
  • Passion for Operational Excellence
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

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