Director, Legal Operations @ Coursera - Mountain View, CA

Job Overview

2 months ago

Director, Legal Operations

Coursera - Mountain View, CA

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 87 million registered learners as of June 30, 2021. Coursera partners with over 200 leading university and industry partners to offer a broad catalog of content and credentials, including Guided Projects, courses, Specializations, certificates, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in many high-demand fields, including data science, technology, and business. Coursera became a B Corp in February 2021.

Legal and Compliance is responsible for managing all legal and regulatory matters, including contracts, corporate governance, general compliance, academic compliance, employment law matters, intellectual property, product counseling, government relations, and claims. The team includes dedicated teams that support every aspect of Coursera's platform, including university, enterprise and industry partnerships.

The position will work closely with the General Counsel, Legal & Compliance leaders, and business stakeholders at all levels of the company to define and drive strategic and operational initiatives with on-time and on-budget results. As our Director of Legal Operations for a team of 25+, you will be key in creating and automating processes and practices to improve the day-to-day efficiency and effectiveness of the Legal & Compliance team, facilitate change, and control costs. You will provide creative thinking and real solutions to increase value, reduce low value work and optimize outside legal spend while maintaining excellent legal representation. You will manage a team of 1-2, and oversee legal service providers and 3rd-party resources.


    • Lead the department’s efforts to create and refine systems, processes, procedures, forms, and playbooks
    • Plan for, select, implement, champion, and maintain legal techLead implementation of the Company’s information governance and records management programs in collaboration with internal stakeholders and external experts
    • Report on key operational metrics for the department to better inform decision-making, including benchmarking, matter and work product analyses, and dashboards
    • Manage department budgeting, forecasting, reporting and accruals, serving as primary liaison with finance team, and assist with headcount planning and staffing ratios
    • Develop and enforce processes and policies to manage outside counsel usage and spend
    • Promote best practices for knowledge management and tracking regulatory developments
    • Evaluate and improve how legal intakes, assigns, and manages legal work, including outsourced vendor contract process
    • Create strategies and processes to manage recruiting, and oversee onboarding of new team members
    • Coordinate the department’s delivery of training across the company, the training of department members, and team offsites
    • Assist with the collection of feedback through customer satisfaction surveys
    • Stay aware of legal operations industry trends and advise on needed upgrades and improvements to business processes and tools
    • Manage special projects as required or requested

Basic Qualifications:

    • 6+ years of legal experience, including 3 with legal operations
    • The ability to collaborate effectively with cross-functional teams, in a professional manner
    • The ability to work independently and to be self-motivated
    • Experience with Mac, Google Suite and Microsoft Office suite, including Microsoft Word, Excel and Powerpoint, and Google Docs, Slides, Forms, and Sheets
    • Demonstrated history of accountability, integrity and taking ownership over projects and responsibilities and resolving issues proactively, leading to continuous improvement
    • Experience with developing, implementing, and using legal department technology solutions (e.g., e-Billing, contract and matter management)

Preferred Qualifications:

    • JD or MBA preferred
    • 5+ years legal operations experience
    • Superior written and verbal communication skills, and strong analytical abilities
    • Excellent project management and operational skills
    • Demonstrated ability to independently move projects forward by gaining support needed from others
    • Proven track record of collaborating with cross-functional groups (e.g., Finance, Operations, Sales, IT) to set objectives and produce meaningful results
    • A record of past achievement, including the ability to spearhead process creation and improvement
    • Experience managing outsourced functions and vendors
    • Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
    • Excellent analytical, problem-solving, and communication skills
    • Excellent organizational skills, keen attention to detail, and unfailing follow-up to effectively manage multiple activities of varying difficulty, priority and complexity
If this opportunity interests you, you might like these courses on Coursera:
Project Planning: Putting it all together
Fundamentals of Operations with Goldman Sachs 10,000 Women

Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [email protected]

Please review our CCPA Applicant Notice here.

Similar Jobs

Litigation Support Director & Specialist - Elite Int'l Firm

Bridgeline Solutions

San Francisco Bay Area, CA

Elite major international law firm seeks 2 litigation support/eDiscovery professionals in the Bay Area. One, is for a senior-level executive position (title…

Director of Global Trade Compliance


Santa Clara, CA

We provide legal solutions impacting some of the most important trends in technology, including graphics, artificial intelligence, and high-performance…

Senior Legal & Compliance Director

Alliance for Safety and Justice (ASJ)

San Francisco Bay Area, CA

Oversee negotiation and administration of contracts, agreements, and other legal obligations. Proofread, edit, and fact-check legal documents for accuracy and…

Director of Administration - San Francisco

Morrison & Foerster

San Francisco, CA

Bachelor's degree plus at least seven years of experience as an Office Administrator/Director in a legal or professional services environment, or equivalent…

Technology Law and Policy Director - Human Rights Center - School of Law

University of California Berkeley

Berkeley, CA

This includes designing the legal and policy research agenda to support institutional partners and HRC led initiatives; choosing and designing legal…

Director, Associate General Counsel

Mountain View, CA

Leverage your experience to drive best practices for the legal function. Research, analyze, advise, train, and provide legal direction to internal stakeholders…

Senior Director/Director, Product Counsel

Palo Alto Networks

Santa Clara, CA

You will provide strategic and tactical legal guidance to the product team and other business leaders with the goal of mitigating legal risks in all phases of…

Associate General Counsel (Senior Director), Global Therapeutic Area Support – HIV Lead

Gilead Sciences

Foster City, CA

The HIV Lead and his/her team provides legal and compliance input into global strategies and tactics, drives alignment and consistency across our international…

Associate General Counsel (Senior Director) Global Oncology Head of Global Therapeutics Areal Legal Attorney

Gilead Sciences

Foster City, CA

The Global Oncology Head attorney is responsible for providing legal support on a broad range of legal and compliance issues in a fast-paced environment with…

Citi Private Bank - Banker - Law Firm Group - Director


San Francisco, CA

The Banker SAFE Act is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business.

Director of Litigation

UC Hastings

San Francisco, CA

With support from the CGRS legal team, ensure tracking and case management systems to meet all litigation deadlines and comply with legal professionalism…

Director of development - development

Law Foundation of Silicon Valley

San Jose, CA

A highly effective fundraising Board comprised of community leaders and experts in the legal field. Day, our attorneys, social workers and advocates craft…

Director of Human Resources - HR

Law Foundation of Silicon Valley

San Jose, CA

Achieving social and racial justice in Silicon Valley and beyond through vigorous legal advocacy. Day, our attorneys, social workers and advocates craft…

Technology Law and Policy Director

University of California Berkeley

Berkeley, CA

This includes designing the legal and policy research agenda to support institutional partners and HRC led initiatives; choosing and designing legal…

Head of Legal Operations


San Francisco, CA

Lead legal vendor management and budget reviews. Identify and implement legal department tools to streamline new or existing practices, and provide training and…

Legal Program Director

Dolores Street Community Services

San Francisco, CA

Supervise legal team members, including attorneys and program assistant. Work with program assistant to coordinate limited legal services, including…

Executive Director/Vice President, Corporate Counsel

CytomX Therapeutics, Inc.

South San Francisco, CA

You will also be expected to work in a small legal department on SEC, corporate compliance and corporate governance matters, you may be asked to serve as the…

Sr Dir, Core Compliance


San Jose, CA

Establish communications with the public compliance and second line marketing review program, including social content (e.g. manage corporate and legal…

Sr Dir, Ops Compliance


San Jose, CA

The Sr. Director will lead PayPal’s Invest initiatives in this area, including developing global standards based on industry best practices, rules and…

Senior Director, Commercial Legal

Guardant Health

Redwood City, CA

Develop a strong rapport and working relationship with business counterparts across the Oncology and Screening divisions to help drive the delivery of effective…

Director, Supply Chain & Contract Manufacturing

Zosano Pharma

Fremont, CA

The Director, Supply Chain & Contract Manufacturing is responsible for developing and executing the strategic plan for the supply chain and contracting…

Compliance Project Manager/Head of Compliance (Macedonia, Portugal, Colombia or USA)


San Francisco, CA

We’re focused on AI and Machine Learning solutions – the kind that support interesting and meaningful advances for humanity.

Director, Business & Legal Affairs (Product)


San Jose, CA

You will provide legal guidance to some of the most interesting and novel issues arising in the TV streaming industry.

Assistant Director of Annual Giving, Stanford Law School

Stanford University

Stanford, CA

To that end, new staff hires must successfully pass a background check prior to starting work at Stanford University. Regular travel will be required.