Sr. Remedy Administrator / Developer - 02SYSA3 @ Valdez International Corporation - Lakewood, CO

Job Overview

a month ago

Sr. Remedy Administrator / Developer - 02SYSA3

Valdez International Corporation - Lakewood, CO

Valdez International is currently seeking individuals to join an amazing team that provides internal and external customers with exceptional 24x7 customer service support in a flexible environment. To provide these services and solutions, we bring together offerings and capabilities from our employees, systems integration, infrastructure services, maintenance services, and high-end server technology; this along with our leadership, innovation, decisiveness, agility, teamwork, and integrity, Valdez International keeps ahead of the curve in a rapidly changing industry. Be part of an amazing team.

The likely salary range for this position is $100,000- $130,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location, and possibly contractual requirements and could fall outside of this range. There is a possibility that this position could be remote for the right candidate.



Job Description

  • Experience providing BMC support in a customer-focused organization with a proven ability to communicate effectively with both team members and customers.
  • Experience across all phases of the full development life cycle to include competencies/focus areas in:
    • Demonstrated experience in conducting working sessions for requirements gathering
    • Demonstrated experience in developing technical options and recommendations
    • Proficient in the development and customization of workflow and processes
    • Development and presentation of prototypes
    • Documentation of technical designs and solutions
    • Proficient with the promotion of code and functions across environments (development to production)
    • Proven ability to support multiple projects simultaneously in a fast-paced environment
  • Provide system maintenance and resolves issues reported by helpdesk staff, managers, and clients.
  • Coordinate with the end user for satisfaction on application requirements.
  • Make recommendations for major application installations/upgrades.
  • Correct errors to maintain applications after implementation/upgrades.
  • Review computer system/application capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system/application. If it is not possible, develop and implement feasible alternatives as required.
  • Research, design, develop, and/or modify enterprise-wide Remedy systems to meet System Owner or Customer requirements.
  • Plan for system and development deployment as well as responsible for meeting software compliance standards for the entire Remedy System.
  • Work on Tier II trouble ticket management for the Remedy System.
  • Use their experience in ITIL processes to manage the interfaces into other management systems such as configuration, change, and problem management.
  • Analyze business or operating procedures to devise the most efficient method of accomplishing work.

Requirements

  • Ability to work collaboratively
  • Strong interpersonal, written, and oral communication skills
  • Performed at least 2 Remedy upgrade projects, including one moving from 9.x – 20.x
  • Experience and a good working knowledge of Unix/Linux or Windows is a plus
  • Java, Web, and other development experience is a plus
  • Performed integrations with 3rd party applications
  • At least 8 years experience in the use of BMC Remedy applications is preferred
  • The contractor shall have in-depth knowledge, expertise, and proven experience assisting large, complex organizations in the adoption and transition to at least six of the following BMC products:
    • BMC Remedy Incident (Required)
    • BMC Service Request Management and/or Digital Workplace (Required)
    • BMC Atrium CMDB/Asset Management (Required)
    • BMC Discovery (Preferred)
    • Atrium Integrator Spoon (Required)
    • BMC Remedy and/or Helix Platform
    • BMC Remedy Change (Preferred)
    • BMC Remedy Problem
    • Service Level Management
    • Task Management
    • Smart Reporting
    • Smart IT
    • Knowledge Management

Experience Requirements

  • 8 or more years experience.
  • Bachelor's degree preferred.

Benefits

  • Medical, Dental & Vision Insurance
  • Company Paid Short & Long Term Disability
  • Life Insurance
  • Paid Holidays
  • Vacation & Sick Leave
  • 401K

Valdez International Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Valdez International Corporation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Valdez requires drug screenings of all its employees. Valdez International Corp. chooses not to employ persons who require sponsorship for an employment visa, such as an H-1B visa; being authorized to work in the U.S. is a precondition of employment.

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