Backend Software Engineer - Opportunity for Working Remotely @ VMware - Kansas City, MO

Job Overview

a month ago

Backend Software Engineer - Opportunity for Working Remotely

VMware - Kansas City, MO

Our Engineering Team is moving at lightning speed on the breaking edge of technology. Software Engineers specifically dedicated to the Accelerated Customer Engineering (ACE) work as part of an remote agile team to quickly diagnose and resolve issues impacting our customers. Within this fast-paced, collaborative organization, you'll work to ensure customer success and satisfaction by contributing to products that protect customers' dearest assets. VMWare's Carbon Black small business unit is hiring a senior software engineer to join the ACE engineering team. This person will have extensive knowledge with backend services, UI, and data storage options (files based as well as relational) with strong troubleshooting and analytic skills. You will work with an agile team in support of our award-winning products to quickly diagnose and resolve issues impacting our customers.

What You’ll Do as an ACE engineer, you will solve complex problems related to the Carbon Black Cloud product. You will review forensic data including product and system logs, debug large bodies of code, report defects and design workarounds to ensure our customer’s continued success. You’ll work closely with Product Management, Professional Services, and Customer Support teams to shorten the time-to-resolution of customer reported product issues.

**This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil, and therefore any offer will be contingent upon verification of both of these requirements.

  • Troubleshoot and perform a root cause analysis of customer reported product issues (including: examining code base (compiling and comparing different versions), product logs, system logs, and other system debug information)
  • Communicate clearly and effectively with internal stakeholders as well as customers to drive resolution of technical issues
  • Be proactive, self-motivated and attentive to detail when solving highly complex level of escalated problems
  • Work well under pressure in a highly kinetic environment



What You’ll Bring



Preferred:

  • Strong verbal communication skills. You are a highly engaged developer in an agile environment where constant communication and continuous improvements are part of daily life.
  • Experience with front end diagnostic tools such as Chrome DevTools
  • Ability to implement resilient code that will handle error conditions gracefully
  • Experience in an Agile methodologies
  • Understanding of container deployment technologies and how to best utilize cloud platform offerings on AWS


Category :
Engineering and Technology
Subcategory: Software Engineering
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-09-20


VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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